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Contact Us

Internet Customers:

We do not provide live phone support for internet orders.
Online representatives are available Monday - Friday 8 AM - 4 PM Central Standard Time
Click here to contact us or email us at questions@code3tactical.com

Madison, Wisconsin Location:

Monday - Friday 10 AM - 6 PM
Saturday 10 AM - 2 PM

1617 Thierer Road, Madison, WI  53704

(608) 535-9984 message phone

To contact us for order status or product availability, we would ask that you please use our online ticketing system.  We are unable to take phone orders at this time. 

RETURNS
We are unable to accept returns for defective products. You will need to contact the manufacturer directly. If you need a manufacturer’s contact information, we’ll be happy to assist you. If you made a mistake and ordered the item we will be happy to offer a full refund or exchange, minus shipping charges. You must contact us within 14 days of the delivery date and the item must be in a new, unused, untested, unopened and sellable condition. Simply contact us for a return authorization number either by emailing us to questions@code3tactical.com or by clicking the link above. After receiving your RA#, mail your package with delivery confirmation to; 
 
Code 3 Tactical Supply
1617 Thierer Road
Madison, WI 53704



CANCELING YOUR ORDER
You can cancel your order for any reason.  When you do cancel your order it does take us 24-hours to get the order canceled.  If you have alredy received a "going to shipping" notification we are unable to cancel you order and you will need to arrange for a return when it arrives.  Occasionally we might have some items shipped direct from the manufacturer. Once we place an order with a manufacturer depending on the manufacturer we might not be able to cancel your order. If your order was a special order item we do reserve the right to charge a restocking fee of 10% of your order total, not including shipping. If you are concerned please contact us prior to ordering.  To cancel your order simply send us an email to questions@code3tactical.com with your request.  If any refund is due, check refunds is our standard method for all refunds.

INTERNATIONAL ORDERS
Because of the extra cost of shipping internationally, your order will not ship unless all items are in stock. Once everything you ordered is ready, your order will ship in full.